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The general terms and conditions of the online store movo-barefoot.com are created in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1).
The online store movo-barefoot.com is operated by the company Pr3viz d.o.o., Proletarska 4, 1000 Ljubljana.
The general terms and conditions govern the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the online store bosonoga-obutev.si and the customer.
The customer is bound by the general terms and conditions valid at the time of purchase (placing an online order).
Company Information:
Pr3viz d.o.o.
Proletarska 4
1000 Ljubljana
Slovenia
VAT number: 37822900
Company registration number: 8913242000
Date of registration in the court register: 12. 07. 2021
Email: info@movo-barefoot.com
PR3VIZ D.O.O. is committed to always providing the customer with the following information:
a) The identity of the company (name and registered office, registration and VAT number),
b) Contact information that allows for quick and effective communication (email, phone),
c) Essential characteristics of goods or services (including after-sales services and warranties),
d) Product availability (each item offered on the website should be available within a reasonable time frame),
e) Delivery conditions for the product (method, place, and delivery time),
f) All prices must be clearly and unambiguously defined, and it must be clearly indicated whether they include taxes and shipping costs,
g) Payment and delivery methods,
h) The validity period of the offer,
i) The time frame within which the contract can be canceled and the conditions for cancellation,
j) Explanation of the complaints process, including all contact details for the person or customer service department.
Due to the nature of online business, the offer and prices in the online store movo-barefoot.com may change.
Prices and offers may be time-limited, and as time passes, Pr3viz d.o.o. reserves the right to extend the offer, change the price, or withdraw the offer.
All product photos are symbolic and may not necessarily reflect the exact characteristics of the product; they are for informational purposes only.
The purchase agreement between the online store movo-barefoot.com and the customer is concluded at the moment when movo-barefoot.com sends the first email to the customer regarding the status of their order. From this moment on, all prices and other conditions are fixed and apply equally to both movo-barefoot.com and the customer. The customer is the person whose details are provided when placing the order.
The purchase agreement (i.e., the first email regarding the status of the order) is stored in electronic form on the movo-barefoot.com server.
All orders will be shipped within a maximum of 3 business days from the order confirmation.
The online store movo-barefoot.com offers the following payment methods:
Prices are valid at the time of order placement. Prices apply when paying with the above-mentioned payment methods and under the specified conditions.
Discounts, promotional codes, etc., are generally not cumulative. Discount codes cannot be exchanged for cash.
Upon placing an order, the customer receives a notification via email that the order has been accepted. In the case of simultaneous purchases by multiple customers, movo-barefoot.com does not assume any responsibility for damages resulting from longer delivery times or for out-of-stock items.
movo-barefoot.com will prepare and ship the product within the agreed timeframe and will notify the customer via email once the order has been dispatched.
If the customer decides to cancel the order in a timely manner, they must immediately inform the seller via email at info@movo-barefoot.com. If the order has already been shipped, the customer should reject the delivery from the courier service.
In the case of distance contracts, the consumer has the right to notify the company by email at info@movo-barefoot.com or through any other communication channel within 14 days, without providing a reason for their decision to withdraw from the contract.
The period starts the day after the product is received.
In addition to returning the product in its original packaging, the customer withdrawing from the contract must also include the invoice. Before returning the product, please contact us at info@movo-barefoot.com. We will send you a form with instructions for returning the product.
The consumer must return the product to the company within 14 days after notifying them of the cancellation. The product should be returned to: Pr3viz d.o.o., Proletarska 4, 1000 Ljubljana. The only cost the consumer incurs in connection with the withdrawal is the direct cost of returning the product.
The consumer must return the product to the seller undamaged, unused, and in the original quantity, unless the product has been damaged, spoiled, lost, or its quantity has been reduced without the consumer’s fault. The consumer should not use the product freely before withdrawing from the contract. The consumer may inspect and test the products to the extent necessary to determine their condition. The consumer is responsible for any reduction in the value of the product if this reduction results from actions beyond what is necessary to determine the nature, properties, and functioning of the product.
The consumer has no right to withdraw from the contract for products that were made according to their specifications, tailored to their personal needs, are not suitable for return due to their nature, are perishable, or have already passed their expiration date.
Upon returning the product, the consumer must send the invoice and personal details, along with the transaction account number where the refund should be made. The refund will be processed within 14 days from receiving the withdrawal notification.
In the case of withdrawal from a contract where a bonus, discount code, or promotional code was used, these funds will be treated as a discount and will not be refunded to the consumer. Only the amount paid will be refunded.
A material defect occurs when:
The customer must notify the online store kenguru-shop.eu of any potential material defects along with a detailed description of the issue within the legally defined period, and simultaneously allow for the inspection of the product.
Responsibility for Material Defects
The seller is responsible for material defects that were present when the risk passed to the buyer, regardless of whether the seller was aware of them. The seller is also responsible for those material defects that appear after the risk has passed to the buyer, if they result from a cause that existed before that. Minor material defects are not taken into consideration.
The data, images, text materials, and any other content (e.g., video content, graphics, sketches, etc.) available on the website are copyrighted works and are protected by copyright and/or intellectual property laws.
By purchasing products or using the website, the user does not acquire any copyright, ownership rights, or intellectual property rights over the products and/or the website. The user may use the materials solely for personal, non-commercial purposes.
Movo-barefoot.com makes every effort to ensure the accuracy and timeliness of the information published on the website. However, due to the rapid changes in product characteristics, delivery times, or prices, kenguru-shop.eu may not always be able to update the information on the website in time. In such cases, kenguru-shop.eu will notify the customer of the changes and allow them to cancel the contract or exchange the ordered item.
Movo-barefoot.com has the right to withdraw from the contract only if an obvious error is found (Article 46 of the Civil Code). An obvious error includes a mistake in essential product characteristics and any misunderstandings that are considered decisive under business customs or customer intent, and which movo-barefoot.com would not have confirmed or concluded the contract had it been aware. This also includes obvious price errors.
We reserve the right to disable the website or restrict access to it due to technical or other issues and maintenance, which may also prevent or hinder the use of the online store. In the case of technical problems on the website, we reserve the right to cancel orders affected by technical errors. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. The user must ensure adequate protective measures before accessing the website.
Pr3viz d.o.o. respects the applicable consumer protection laws. Pr3viz d.o.o. makes every effort to fulfill its duty of providing an effective system for handling complaints.
Complaints can be submitted via email to info@bosonoga-obutev.si. The complaint handling process is confidential. bosonoga-obutev.si will confirm receipt of the complaint within five working days, inform the customer of how long it will take to address the issue, and keep the customer updated on the progress of the process.
movo-barefoot.com is aware that a key feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is often the main obstacle preventing the consumer from pursuing the case in court. Therefore, we strive to resolve any disputes amicably to the best of our ability.